Before you reach out to us


What is the expected production/delivery time?

Production time varies by model and edition (essential, artisan, masterpiece) and depends on the number of orders in progress. Typically, 3D printing takes 1-2 weeks before reaching our painter, R33dHunter. Depending on his availability, priming and painting can take an additional 2 weeks.

Delivery options include standard (5-7 days) and express (3-5 days), with worldwide coverage. Cost rates are visible at checkout.

Will I receive the same product as in the images?

Essential (raw) or artisan (primed) editions will closely match the images. Masterpiece editions, handcrafted with airbrush and traditional painting techniques, are similar yet unique. We take great care to make sure each piece is a work of art.

Is the payment secure?

Absolutely! We use secure online payment methods like PayPal and direct bank transfer. We're also looking into more ways to make payments safe for you. Your financial security is our priority. It's important to note that we do not store any card details, ensuring an extra layer of protection for your sensitive information.

How to return?

For returns, contact us at Refer to our return policy for details. We understand that things might not always be perfect, and we're here to make it right for you.

How is my product shipped?

Products are securely wrapped, placed in a 5-layer cardboard box, and labeled with "FRAGILE" tape. We work with FedEx, UPS, and DHL, ensuring insured shipping. Your precious items are handled with care from us to you.

Do I need to worry about customs?

Orders within the EU incur no tariffs. Outside the EU, customs duties apply based on each country's regulations. Shipping companies facilitate easy customs clearance. We aim to make your entire buying experience as smooth as possible.

Can I pay with crypto?

Crypto payment options are planned for Phase 2 after settling in, addressing queries, and completing initial orders successfully. We're excited about embracing new technologies to give you more payment choices.

Stay tuned for updates!

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